We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

1. Information We Collect

We may collect the following types of information when you use our services:
Personal Information: name, email address, phone number, and other contact details you provide.
Usage Data: information about how you interact with our website or application (e.g., pages visited, time spent, actions taken).
Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use collected data to:

Provide and improve our services.
Communicate with you regarding updates, support, and promotions.
Ensure security and prevent fraudulent activity.
Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share data only with:

Service Providers who help us operate the platform (e.g., hosting, analytics, customer support).
Legal Authorities if required to comply with laws or regulations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience.
Analyze traffic and usage patterns.
Remember your preferences.
You can disable cookies in your browser settings, but some features of the service may not function properly.

5. Data Retention

We retain your personal information only as long as necessary to provide services or comply with legal obligations.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications.
Withdraw consent for data processing.

These Terms of Service (“Terms”) form a binding agreement between you (“Client”) and True Blue Assist (“we”, “us”, or “our”). By engaging our services, you agree to these Terms.

1. Our Services

True Blue Assist provides remote support solutions designed to help businesses scale efficiently, including:

Virtual Assistants for admin, social media, e-commerce, real estate, and executive support
Creative and technical specialists such as video editors and graphic designers
Ongoing operational support, training systems, and communication tools

Each engagement is tailored with a clearly defined scope, responsibilities, and working hours agreed upon in writing.

2. Hiring & Onboarding

We ensure a smooth and structured onboarding process:

Clients are matched with a VA or specialist based on a detailed needs assessment
We support onboarding, training, and role clarity from day one
Clients are required to participate in an onboarding call and provide tools, tasks, and expectations

We use time-tracking tools (including optional screenshots) during the initial 90 days to ensure transparency and alignment.

3. Time Tracking & Reporting

Work hours are tracked using approved tools such as Hubstaff
Weekly reports are available for review
Work must remain within agreed hours unless otherwise approved

We maintain full transparency to ensure accountability and performance tracking.

4. Replacements, Absences & Leave

We aim to provide continuity and reliability:

In case of sickness, emergencies, or resignation, we will arrange a replacement or backup where possible
VAs request leave in advance, and clients are notified accordingly
We encourage flexibility during Filipino public holidays

5. Confidentiality & Data Security

We take confidentiality seriously:

Both parties agree to protect all sensitive business information
Our team is trained in secure data handling practices
Non-Disclosure Agreements (NDAs) can be provided upon request

6. Client Responsibilities

To ensure a successful partnership, clients agree to:

Provide a respectful and professional working environment
Offer clear instructions, timely feedback, and necessary access to tools
Respect agreed working hours and communication processes

Unreasonable demands, abusive behavior, or ongoing miscommunication may result in termination of services.

7. Performance & Feedback

We prioritize continuous improvement:

Regular check-ins to ensure satisfaction and alignment
Performance concerns should be communicated directly to our team
Team members receive structured feedback and improvement support when needed

8. Termination & Cancellation

Either party may terminate the agreement with 7 days’ written notice
Final invoices for completed work will be issued upon termination
Clients are responsible for revoking system access after the engagement ends

9. Updates to Terms

We may update these Terms periodically. Clients will be notified of major changes, and continued use of our services indicates acceptance of the updated Terms.